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Customer Success FAQ

Avidbots Neo is the most sophisticated autonomous floor scrubbing robot on the market. But just as revolutionary is the support that Avidbots ships behind each Neo. Because Neo is a connected robot, the Avidbots Customer Success Program fundamentally changes the game and provides a level of support yet unseen in the industry. Whether you are purchasing one Neo or an entire fleet, our world class customer success program is here to help you.

The Avidbots Service Plan maximizes productivity and protects your investment by avoiding problems. Service covers the inspection, adjustment, and replacement of worn parts. Regularly scheduled maintenance and comprehensive inspections will extend Neo’s lifespan, ensuring reliable cleaning and safe operation.

Read the FAQs below to discover more about Neo’s support and servicing plans.