Home » Resources » Commercial Floor Cleaning Robot FAQ » Customer Success FAQ » Does Neo support remote control?

Does Neo support remote control?

Neo supports secure monitoring and remote control, but this feature is only available to authorised support technicians at Avidbots HQ.

When Neo is online, Avidbots’ Remote Monitoring team are able to track the robot as it cleans and view output from Neo’s cameras. Should an issue occur, our experts can remotely control the robot, steer around obstacles or investigate and resolve emergency stops. Should an issue occur that can’t be resolved remotely by our support specialists, the team will contact local operators to notify them of the problem and provide support.