Does Neo support remote monitoring?
Yes. Every Neo deployment is supported 24/7/365 by a dedicated team of Avidbots technical experts, who remotely monitor cleaning operations around the globe in real time.
When Neo is online, Avidbots’ Remote Monitoring team are able to track the robot as it cleans and view output from Neo’s cameras. Should an issue occur, our experts can remotely control the robot, steer around obstacles or investigate and resolve emergency stops.
Should an issue occur that can’t be resolved remotely by our support specialists, the team will contact local operators to notify them of the problem and provide ongoing support.